Take a look at this video we created for you,  which covers details of the different types of responses to look out for. Make sure to send all correspondence to us as soon as possible!

First, we want to remind you that you need to be forwarding that paperwork to us immediately either by scanning it into your client portal or you can email to us at results@msicredit.com

Lastly, we wanted to explain what the type of letters that you are receiving mean.

1. Acknowledgment letter 

2. Frivolous letter 

3. Returned Mail

4. Identification document letter (Have you moved? Please contact client services at 214-888-4990.)

5. Verified, no change letter (Actual validated accounts will reflect in your credit portal as validated. Be sure to login to your portal to track updates.)

6. Proof of Deletion letter

7. Settlement letter

8. Aggressive letters (“Attorney letters”)

9. Actual summons (These are your choices)

• Call them to settle the account to avoid court.
• Go to court by yourself and request validation of the debt.
• Seek legal guidance with the goal to get the case dismissed.

Reminder: Summons will never be initiated by MSI Credit Solutions.

10. Phone Calls (If collections are harassing you please do the following)

• Request the company name
• Request the company address
• Request the name of the creditor they are collecting for
• Request the account number
• Contact our customer support team and provide all of the details as mentioned. 

Please be sure to send in correspondence from bureaus, creditors and collection agencies ASAP.

• Scan as PDF and upload into your client portal.
• Scan as PDF and email to results@msicredit.com.
• Mail to 12750 Merit Dr. Ste. 400, Dallas, TX 7525.
• Local clients are welcomed to drop off results during our business hours.
• Faxes are not accepted

Lastly, Don’t forget to follow the Game Plan for maximized results!

• Pay your accounts on time. New late payments and collections will contradict our process.
• Do not incur new debt, pay down your open accounts. New debt or raising debt amounts will put your score at risk of a score drop.
• Do not close any open accounts. Continue to age your open accounts. Long credit history will help your credit scores.
• We recommend that you do not apply for any new lines. Inquiries will put your score at risk of a score drop.

Your credit consultant isn’t your only point of contact. Please contact our Client Services Team for any questions of assistance at 214-888-4990.